Customer Testimonials
Had a great experience with Dale!! He was patient and accommodating!! Thank you for all your help!
Great service! Staff are always so nice and welcoming. Easy to schedule appointments for maintenance.
Excellent friendly service. Dale found a match for our needs quickly and helped us test drive the options available until we found the vehicle we liked. Dale got our “new to us” vehicle serviced and ready to pick up, synced with my phone and got us on the road.
Tried to buy a plug-in hybrid at Portage Ford. The car qualifies for an instant federal tax rebate. The dealership refused to even sell me the car -AT THEIR FULL ASKING PRICE. I had even offered to put money down while we waited for their federal credit to post (up to 72 hours). Apparently they are too lazy to fill out some extra paperwork. While searching for cars online the next day, this car came up again in my search results—but now with a HIGHER price! They had the nerve to RAISE their asking price $601 afterwards. If it isn’t ...
This is our 6th vehicle from this dealership. Customer service including the service department is amazing. We highly recommend.
Brought my truck in three different times and they haven’t fixed the original issue.
Melissa was fantastic. She explained everything she was doing, everything that was going toi be done, and about how long it would take. Showed me to the waiting area and kept me updated throughout the experience.
Everything went well happy with the service and staff clean area staff helpful and friendly staff
Adam Malo was exceptional. He was patient, honest, knowledgeable and kind. It can be challenging to find an honest car dealer, but Adam is it. I will be back!
Melissa does an amazing job. She knows her stuff and is always willing to help you. She goes above and beyond.
We had an absolutely incredible experience with this dealership and its service department. On a holiday weekend.
who is dave hornung,do not Rember meeting him at the dealership when I picked up my escape from service
Great service department. Everything was done in record time! Will definitely be back for my next service check up.
Everyone is very friendly and helpful. They are very accommodating. You will be very happy with thier service.
Very nice place to purchase a vehicle of need. Helped work through the vehicle purchase.
Have a good selection of vehicles at competitive prices.Have knowledgeable people working there.My salesman Dale Meyer could answer all my questions & was great to work with.
Dale Meyer is super friendly, patient and knowledgeable. I am happy I got to do business with you sir, and sorry for making you hang around pass 5 pm.
Customer service was outstanding. Provided details without being pushy so we could make the best decision for our family.
Very friendly staff and Mich was a very good person to work with on my purchase
Adam at Portage Ford made the whole experience with the service and repairs on my Ford F350 as easy as possible, he personally met with the mechanic to see the issues first hand and explained those issues with me as if he was the mechanic, he offered a new service of dropping my vehicle off at my house which is great that they offer this due to my odd work schedule, my truck drives better that ever! Thank you again to the team at Portage Ford for another job well done!
Super-courteous and professional. Got me right in and took care of my maintenance. Would definitely recommend!
Mitchell Craig was very helpful and knowledgeable when we bought our new Ford Escape. He was extremely helpful and is very honest in his assessments. We are enjoying our Escape very much. I would highly recommend Mitch as a professional to help you in the purchase of your new Ford.
When I went in, I had no idea how to buy a car from a dealership. Mitch was super helpful and walked me through and explained every step. While we were waiting, he started up conversations and made the wait go by faster. Overall, Mitch was a great salesman!
My tire picked up a razor blade on the interstate. I was able to limp into the dealership. They were kind, quick and attentive and got me back on the road.
Rachel was so amazing to work with! She is so knowledgeable about the Ford Maverick and how all the functions work! We really appreciated all she taught us! Justin was also extremely helpful and made us feel very comfortable! Will be a repeat customer!
The service department amazing and Melissa went to great lengths to take care of me in a bad situation near closing on a Friday. Often times you don't get the help you need in those situations. If the other aspects of their dealership function the same way, people will likely be happy visiting this establishment.
Overall a very enjoyable experience with Portage Ford. Sales person was very knowledgeable, professional and friendly. Willing to stay after hours to help. Paperwork and vehicle explained in detail. Would highly recommend this dealership!
Great service and hospitality!
Great experience! Highly recommend!
I recently purchased a used vehicle from Portage Ford. I had amazing service. Taylor J. was a complete pleasure to work with. She showed true concern for my customer satisfaction. Taylor went above and beyond in her communications. I finalized the deal with John "Bear" H. He to was amazing. I will certainly be a repeat customer. Jeff W
I recently purchased a used vehicle from Portage Ford. I had amazing service. Taylor J. was a complete pleasure to work with. She showed true concern for my customer satisfaction. Taylor went above and beyond in her communications. I finalized the deal with John "Bear" H. He to was amazing. I will certainly be a repeat customer.
They continue to give great service every time I interact with them. Thank you so much! 🙂
I love working with Melissa, she is awesome! They were also very timely with my oil change and tire rotation.
Trustworthy and dependable Friendly and patient Considerate and timely I plan to continue my patronage
Mark was terrific. He was so polite and very helpful. He was quick to take care of me as soon as I entered the garage.
Work was completed promptly and as promised. Everyone was courteous and helpful adding to my confidence that the work would be correctly.
Melissa has a great personality and is a pleasure to work with. I will definitely continue getting my service done here.
No thanks, no thanks, no thanks, no thanks, no thanks, no thanks, no thanks, no thanks
John Hellman made my buying experience a real pleasure . I would most definitely recommend Portage Ford to a friend.
They cover all the bases seamlessly and so completely. We're so grateful our vehicles are in such competent hands. I so appreciate that they always go the extra mile to make sure that it's done correctly. Thank you!
The people were very polite. The service was very good. I was very pleased with the entire visit.
Great experience, great people and a wonderful and welcoming place. Best experience I've had at a dealership.
Everyone was great to work with and very helpful with being a first time buyer.
They were very amicable in working within my budget. Rachel even came in on her day off to accommodate our schedule. We feel everyone was professional as well as personable.
Service was prompt and Adam was helpful and informative He assisted me in installing new windshield wipers
Both our vehicles purchased there, an serviced, vary pleased, an vary helpful.
Vehicle required a new motor. Specifically requested vehicle be driven at least forty miles prior to pickup to ensure quality work. Vehicle was not repaired correctly and required a return trip that wasted six hours of my time.
The most pleasurable vehicle purchasing experience I’ve ever had! I highly recommend contacting John and staff when shopping for your next vehicle.
Had an absolute great experience buying our Audi Q7 from here. Worked with Steve and Rachel, both were excellent. Daughter is most likely going to work with Rachel to buy her next car this following week. Portage was even able to get me much better financing then I already had as a pre approval.
Great service. Always prompt and courteous. Always have a great experience with Portage Ford. Always have a great experience with Portage Ford everyone is the best.
They were friendly and knew what we were there for. I had 1 car in mind and we got it done. No switching models. Nothing I didn't want. That's how a dealership should operate. Nice job Cameron
It was done well, on time, and as expected on the cost and time to finish
We worked with Cameron & Joe while looking for a used truck. We took a lot of time comparing vehicles at many different dealers and worked with salesman at each place. Cameron & Joe gave us the best customer service and in the end, they were able to give us the best deal on the truck we wanted. We are very happy with our purchase and would absolutely recommend them!
We are So grateful for all of the incredible team of men and women at Portage Ford. From Mark and the others at the Service Desk to the amazing mechanics in the garage, we really feel confident in all of the work they do on our vehicles. I do not feel comfortable taking our vehicles anywhere else. Over the years they have always been 100 percent honest, dependable, and on top of everything pertaining to our vehicles. Thank you So Much!
Overall my experience was fairly good and the dealership will work the customer to help them purchase a vehicle. They also have great customer service skills and are not pushy as some dealers can be.
I went to this dealership because I thought they had the vehicle that I wanted to purchase, but apparently that particular one had been bought. So I settled for a vehicle with more miles than I wanted and am very disappointed, in myself and the dealership, I will not recommend or make another visit to this place. By the way I had wanted a ford f250 but ended up with a dodge ram 🐏 1500, I hate myself for making this stupid purchase. 😒
Was able to schedule service quickly. Melissa was very attentive and informative. Provided details I hadn't gotten from original dealer staff.
Solved the problem with my tire and had me back on the road in under an hour.
Never have any problems with this dealership. Always nice and willing to help if you have any questions.
Fantastic dealership! Beautiful - brand new! Great experience.
They corrected a mistake that was made on a recall part that was installed by accident. They corrected it immediately with great apology.
Nice to get in quickly. Remodel looks nice. Things went smoothly. Questionnaire is worst part of process.
My husband and I bought a 2013 Ford f150 from portage ford back in Nov 2023. The night we got it home the check engine light came on. Long story short, it was in the shop 4 times in the first three months we owned it. We literally drove a loaner vehicle more in that 3 mo than we drove our truck. By the time they finally figured out the problem (which they should have caught the first time they changed the oil before even selling the truck) there was $9k worth of repairs done and they literally had to tear the engine apart ...
Melissa is excellent....she goes above and beyond in creating a welome to the service center...and oncethere she provides outstanding communication on evrry step...She is Golden!!!!
Melissa was GREAT to work with! Always keeping me in the loop. (She deserves a raise!) Friendly staff and fast at work.
Very friendly staff. Everyone seem to be straightforward. My boy Chase who is my dog got to say hi to everyone and he really enjoyed himself. I found that very uplifting that they had let Chase say hi to everyone
Very good experience, was treated very well and no pressure to buy right away. Very professional conduct by everyone involved.
Excellent customer service
Should give each sold vehicle a full tank of gas
Great 👍 was well pleased by the way my car shined. People were very nice and a pleasure to talk to. Knowledgeable
Nice , clean, friendly service and fair prices Nice to offer water or coffee with enough inventory to walk around to check out
Absolutely wonderful. They were so good to us!!! We've been looking over a year and tried other dealerships and recieved the best service from Portage. This is why we finally made the decision. John was wonderful and portage was amazing to work with.
Good communication, Melissa was great to work with and did everything she could to fix my truck and worked with the warranty company perfectly
Everyone at Portage Ford do an awesome job taking care of their customers service needs when getting an oil change or asking for help looking at a car, and while your waiting comes back out to let you know what they are doing when fixing your car. They do an awesome job.
Easy to work with for sales, service and schedule work to be done in a timely manner.
Very professional, considerate of my time and took good care of me and my car.
Always helpful and polite Fast service , treat you with respect and courtesy and they are always smiling!
My go-to for all my vehicles needs. Dependable service every time Will not take my truck anywhere else
Very easy buying experience. All the people at the dealership were very nice and down to earth. I traveled 3 1/2 hrs to buy my 22 F 350 and it was just as described. Love the truck and would definitely buy from Portage Ford again.
Found a used truck on Autotrader that was on their lot. Went in and were greeted by John B. He went and got the truck so we could drive it. He is an extremely nice salesman and in know way pressured us to buy. After talking it over I called him the next day and said we would be back in to let my wife drive it and if it went well we would purchase it. He had it all cleaned up and ready to go. He even stayed late to help us out All the people we dealt with ...
Always very friendly and helpful always explains everything in detail. All the staff is very friendly
Some challenges after buying my used GMC; however, Justin GM , Dave, and shop guys appear to have done great job fixing up the vehicle. I appreciate Justin's help.
On time service. Friendly staff. The experience was great and the staff was friendly Words
Good customer service, friendly staff, and the new place looks great. I will be back
Understood what we needed. Easy to work with. Was able to get us in right away.
Service was great and the people at the front desk were quick and very helpful
They did good work, however not having my vehicle for a week with no loaner cars was difficult figuring out how to get to work. Overall the service was good.
They did some recall work. Melissa Czarnecki set it up and she is outstanding I was very pleased
Great service